Terms and Conditions

BOOKING 

Your accommodation is booked upon supplying your credit card details and your acceptance to this Rental Agreement. Once the booking has been paid in full, we will forward you check-in instructions for your stay via email 2 days prior to your arrival. Before your arrival, BNB Made Easy reserves the right to withhold a refundable damage deposit. Guests must abide by all house rules. Failure to do so will breach this Rental Agreement.  

SERVICE FEES

All bookings made in BNB Made Easy managed properties are subject to a non-refundable service fee, designed to cover amenity costs and enhance the overall guest experience. By confirming a booking, the guest acknowledges and accepts the inclusion of the service fee in the total reservation cost. BNB Made Easy reserves the right to adjust the service fee at its discretion, with any changes communicated to guests in advance of the booking confirmation.

DAMAGE DEPOSIT & EXTRA FEES 

The BNB Made Easy team inspects each home and inventories its contents between each reservation. You become financially responsible for all damage and loss to the property and its contents from the date and time you check-in to the date and time you check-out. If you cause damage to the property, furniture, or furnishings, this must be reported to BNB Made Easy immediately. 

By accepting our Terms and Conditions and this agreement you agree that any damages caused by you and/or your accompanying party will be deducted from your damage deposit or charged to your credit card, and that you will also be liable for any excess damages.  

We also reserve the right to charge additional fees at our discretion for liabilities including, but not limited, to the following: 

• Damage caused by guests 
• Additional guests not disclosed in booking 
• Replacement of lost keys 
• Callouts to the property due to the guest locking themselves out (minimum $50 callout fee per incident) 

• Callouts to the property due to an issue caused by the guests or guest’s failure to read instructions in the Welcome Book or in our communications with the guest 
• Noise complaints from neighbours due to excessive noise 
• Evidence of a party or non-disclosed function 
• Breach of rental agreement 
• Fire lit in areas not designated for fire (i.e. in places other than operational fireplace or firepit) 

• Damage or mess caused by pets/animals 
• BBQ not cleaned 
• Removal of excess rubbish 
• Excess cleaning requirements 
• Smoking inside the property 

• Pets brought to a non-pet friendly property  

CANCELLATION POLICY 

Reservations made on or after the 25th of September 2023, regardless of check-in date:

For reservations made directly with BNB Made Easy, for example, via our website (bnbmadeeasy.com.au or bnbmadeeasy.guestybookings.com) or over the phone or via email, BNB Made Easy will provide a full refund until 120 hours (5 days) prior to 3pm on the day of arrival. No refund will be provided when a reservation is cancelled within 5 days of arrival. If payment has already been made at the time of refund (i.e. the card provided for the reservation has been charged), the refund will be for the total reservation value, minus processing fees charged by card processing service providers. These fees vary between card types and payment processors, but will usually be between 1.75% and 3.50% of the total reservation value. Foreign currency conversion fees, international transaction fees, and other transaction fees may be charged either by BNB Made Easy’s payment processors, or by your bank or credit card provider.

For reservations made via Airbnb and Booking.com, the policy of the booking platform prevails. However, BNB Made Easy aims to provide a full refund until 120 hours (5 days) prior to 3pm on the day of arrival. No refund will be provided when a reservation is cancelled within 5 days of arrival. Refer to the cancellation policies displayed on the Airbnb and Booking.com websites for the accommodation you have booked. 

For reservations made via Airbnb that are longer than 28 nights, Airbnb’s long stay cancellation policy applies. A full refund will be provided when cancelled up to 30 days prior to check-in. If cancelled within 30 days of check-in, the first 30 days of the stay are non-refundable. 

For reservations made via VRBO, Stayz, and other Expedia Group partners, the policy of the booking platform prevails. BNB Made Easy aims to provide a full refund until 14 days prior to the day of arrival, a 50% refund when cancelled between 14 and 7 days prior to arrival, and no refund will be provided if cancelled within 7 days of arrival.

In exceptional cases where a reservation is cancelled by BNB Made Easy, a full refund will be provided, regardless of timeframe. In exceptional cases where a reservation is cancelled by a booking platform, such as Airbnb, the booking platform’s policy prevails, and the booking platform will be the contact for refunds and support.

For reservations made prior to the 25th of September, 2023:

We offer a flexible 24-hour cancellation policy if your reservation has been made on our website or over the phone with our reservations team. If booked via a third-party booking website the cancellation policy of the third-party website will apply without exception. Please ensure you understand the cancellation policy that applies to your booking. Upon cancellation, if within the cancellation policy’s timeframe, if the guest has paid for their booking via credit card, the guest will receive their refund minus processing fees. 

COVID-19: in the circumstance where the federal or state government imposes travel restrictions inclusive of your residential address, a 24-hour cancellation will apply. A full refund (excluding payment processing fees) will be provided if cancelled up to 24 hours prior to your scheduled check-in. Proof of residential address may be required. 

*Changes to this cancellation policy may be made at anytime. Please contact us if you require any additional information.  

 

LONG-TERM BOOKINGS: 

Bookings of 28 nights or more, or consecutive shorter booking that add up to 28 nights or more, are subject to a long-stay cancellation policy.

Long Stay Cancellation Policy

1. To receive a full refund, guests must cancel at least 30 days before check-in. If less than 30 days notice is provided, the first 30 nights are non-refundable

2. If a guest shortens their stay, 30 days’ notice is required, or a refund will only be issued for nights beyond 30 days from the date of notification

3. If less than 30 nights remain in the booking, no refund is guaranteed

In the case that a damage deposit is taken and is not used, it will be refunded to the credit card used for payment between 4 to 7 days following departure and after the property has been cleaned and inspected. 

Either a general service clean or inspection will be required when staying for 14 days or more. A service clean can be scheduled on a weekly or fortnightly basis and is charged at an additional fee. The days we can offer a service clean are Tuesdays, Wednesdays, and Thursdays only. If you do not wish to have a service clean, one of our staff members will inspect the property on a fortnightly basis to ensure the property is being well kept. We will always notify you of the day a service clean or an inspection is taking place. If an inspection notes the property house rules are not being followed, BNB Made Easy reserves the right to terminate the booking and evict the guest immediately, a refund is not guaranteed in this event. 

KEYS: 

A service fee of $110 applies if a set of duplicate keys are required by a guest. If we are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time by the guest. Guests must not break into or attempt to break into premises when locked out. Keys must be returned as per instructions provided. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary, plus a processing and administration fee. 

CLEANING: 

Standard cleaning is covered by the cleaning fee, however, if excessive cleaning is required over and above what BNB Made Easy considers to be a standard clean, the guest will be charged for the additional cleaning. 

RUBBISH: 

You must take any excess rubbish with you that does not fit in the provided bins when you leave. If it is bin night during your stay or the day of your departure you are required to put the bins out on the kerb. You will find a bin night notification at the property. You will be charged a tipping fee if excess rubbish is left at the property or if the garbage bin is not put out on bin night as requested. 

ISSUES BEFORE, DURING OR AFTER THE STAY 

If you encounter an issue before, during or after the stay, you must contact us on the number provided to you immediately so that we can attempt to fix it. It is unlikely that compensation will be considered unless we have been afforded the opportunity to remedy any issue. We will do our best to provide attention for any issue but cannot guarantee a fix. 

PAYMENT SCHEDULE: 

• 100% of total booking amount payable 7 days prior to your check in date UNLESS booked on Airbnb. Airbnb have their own payment schedules. For any details about your payment schedule with Airbnb, please reach out to Airbnb directly as they process all payments on their platform.  
• In the case where the payment is declined on 3 occasions the booking will be cancelled if we are unable get in contact with you.  

RULES & RESTRICTIONS 

• Non-smoking property 
• Strictly no parties 

• Respect our neighbours and keep noise to a minimum between 10pm and 8am.  
• Ensure dishes are washed and garbage is put outside in the bins on departure.  
• Pets are only allowed in properties advertised as “pet-friendly” or based on prior permission from BNB Made Easy. 

SUBSTITUTION OF PROPERTY 

BNB Made Easy reserves the right to offer guests alternate accommodation of a similar standard, as available, at our discretion if the booked property become unavailable. In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found, you will be appropriately compensated. 

ATTENDANCE AT PROPERTY 

BNB Made Easy respects guests’ privacy but does reserve the right to enter the property at any time to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible. 

LIMITED LIABILITY 

To the maximum extent permitted by law, in no case shall BNB Made Easy, nor its affiliates, officers, directors, employees, agents or property owners be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence even if BNB Made Easy has been advised of the possibility of such. 

GUEST PROPERTY 

Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. We reserve the right to charge a $25 fee to collect lost property. If not claimed within 30 days, unclaimed items will be donated to charity. Items that could be deemed unsafe or unhygienic to store (e.g., personal hygiene products, grooming products, drugs, and other items that risk the safety of our team) will be disposed of immediately or reported and provided to appropriate authorities as necessary. 

Guests must be responsible for their own property. BNB Made Easy cannot be held responsible for forces of nature which result in damages or loss to guest property. BNB Made Easy may be able to post lost property for an agreed charge.

INDEMNITY & LIABILITY  

The Guest is responsible for their own travel/health insurance. Neither the property Owner or Manager shall be held responsible in any way for accidental injury, death, or damage/loss to personal effects of the Guest.  

If, due to circumstances beyond the Owner’s control, such as flood, fire, hurricane or other damage, and the Owner is unable to honour this agreement, the booking amount shall be fully refunded minus the credit card fee incurred during payment.  

The Guest is responsible for all damages, excluding wear and tear, including those which exceed the deposit amount. By confirming this booking upon payment, the Guest and Manager agree to all the terms and conditions in this agreement. 

CODE OF CONDUCT 

By making this booking you hereby agree that if you or any occupant covered by this booking breaches our terms and conditions or any of the terms in the NSW Fair Trading Code of Conduct for the Short-Term Rental Accommodation Industry, your name, phone number, home address and email address, as well as those of any guest staying with you along with details of the breach/es may be registered with any industry exclusion register and on the NSW Fair Trading code of conduct registers and shared with other members of the short term rental industry. You can view the NSW Fair Trading Code of Conduct for the Short-Term Rental Accommodation Industry at this URL: https://www.fairtrading.nsw.gov.au/resource-library/publications/code-of-conduct-for-the-short-term-rental-accommodation-industry.  Traveller feedback may also be entered onto the applicable online portals. We are bound by law to refuse or cancel a booking where a guest is registered on these sites or has received negative feedback from other booking sites or travel agents.